Privacy Policy
Website Privacy Policy–RAPIDSERVE™ Warranty Portal


Thank you for visiting the RAPIDSERVE Web Portal, which is intended to facilitate rapid resolution of warranty claims submitted by certified dealers and repair locations. This website is owned and operated by Cummins, Inc., which provides engines and associated repair services, along with warranties in relation to those products and services. We have provided this Privacy Policy to inform you about our online privacy and security practices associated with personal data collected through the site.


Information We Collect


In order to receive and process warranty claims, we must necessarily receive certain data, including personal data. In particular, we need to receive information identifying the individual submitting the claim, along with a description of the repair or insufficiency identified, Engine Identification Number (EIN), relevant dates (e.g., when the problem began, warranty period, etc.), and contact details for interacting with you to resolve the claim.


Similarly, if you want to register a product, submit a question to us, or inquire about our products, we must collect some personal information about you in order to answer your question or respond.


It is our intention to limit the personal information that we collect to that which is relevant and proportionate to the specific situation, such as in relation to warrantable repairs.


Sharing Your Information


We use the information you provide to us to address your request, process warrantable repair claims, and respond to your questions. We may share your personal information with our subsidiaries, joint ventures, affiliates, authorized distributors and other business partners, to the extent that they are assisting Cummins in fulfilling your request, for quality assurance or auditing purposes, or to otherwise help us ensure optimal customer service to you in relation to our products, services, and warranties. We do not share personal data provided to us through this website with third parties for their own separate use.


Transfers of Your Data to Other Countries


Cummins is a global organization headquartered in the United States. If you live outside of the United States, you should know that some of your data may be transferred to and/or stored in the U.S. in connection with processing the warrantable repair or responding to your questions. The U.S. does not have the same type of data protection laws as those in certain other regions (such as the European Economic Area), and may not offer the same level of protection as those in your country. Nevertheless, Cummins has put in place mechanisms to ensure an adequate level of protection for your data, regardless of the country.


Cookies and Other Anonymous Web Tracking Techniques


Like most websites, we collect information online through "cookies" and other web analytics. Cookies are pieces of information stored directly on the computer you are using. They do not identify the person using the computer or otherwise affect the computer, but rather tell us such things as how many users visited our site, the pages accessed, and whether there were any problems or delays in loading pages. By collecting this information, we learn how to best tailor our websites to our visitors and ensure that they function properly. Some cookies serve an essential function and the websites cannot work properly without them. Where such essential or strictly necessary cookies are used, they cannot be disabled. Other types of cookies, such those that involve performance or functionality, don't identify you as an individual but may enhance your online experience by saving your preferences while you are visiting a particular site so that you do not need to reset them each time you visit the website. Finally, targeted or advertising cookies help collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. You can decline any performance, functionality or targeted/behavioral advertising cookie for this website and other websites by resetting your web browser so that it does not accept these technologies. However, doing so means you may not be able to take full advantage of all our website features. Please see additional information about our practices for using cookies and similar technologies by clicking on our cookies notice and disclosure statement. You can also obtain general information about the use of these technologies by going to www.aboutcookies.org.Cummins also offers certain mobile apps to its customers, such as one that permits them to locate the nearest service providers. Signing up for a mobile app is voluntarily, and necessarily requires you to provide some personal information, including information to identify your location.


Safeguarding Your Information


Cummins has put in place appropriate physical, electronic, and organizational measures that are designed to safeguard and secure the information we collect online through this website from loss, misuse, alteration, unauthorized access, or theft. This includes appropriate safeguards for customers making purchases through our sites, as well as those who enroll in our programs.


Our Commitment to Children's Privacy


This website is not intended to collect or maintain any information from children under the age of 13. If we learn that we collected any information from anyone under the age of 13, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual.


Right of Access, Correction, and Objection/Consent


We take reasonable steps to ensure that your personal information on file with us is accurate and up-to-date. In that regard, we invite you to contact us to update your information if it changes, such as your email address, so that you can continue to receive information from us that you have requested.


Links to Other Websites


Our website may contain links to other websites that are not owned or operated by Cummins, including, for example, those that are operated by your dealer. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites that are not ours.


Changes to This Privacy Policy


From time to time, such as in relation to changing legal obligations, it may be necessary to revise or update our Privacy Policy. We encourage you to review our Policy periodically so that you remain aware of our practices. We always use information in accordance with the privacy policy under which the information was collected.


Contact Us


If you have questions about Cummins' privacy practices in relation to this website, or believe that your information has been mismanaged, you can contact us by emailing us at law.department@cummins.com, or writing to us at Cummins Inc. Global Headquarters, 500 Jackson Street, Columbus, Indiana USA 47201.