Privacy Policy
Website Privacy Policy–RAPIDSERVE™ Warranty Portal


Thank you for visiting the RAPIDSERVE Web Portal, which is intended to facilitate rapid resolution of warranty claims submitted by certified dealers and repair locations. This website is owned and operated by Cummins, Inc., which provides engines and associated repair services, along with warranties in relation to those products and services. We have provided this Privacy Policy to inform you about our online privacy and security practices associated with personal data collected through the site.


Information We Collect


In order to receive and process warranty claims, we must necessarily receive certain data, including personal data. In particular, we need to receive information identifying the individual submitting the claim, along with a description of the repair or insufficiency identified, Engine Identification Number (EIN), relevant dates (e.g., when the problem began, warranty period, etc.), and contact details for interacting with you to resolve the claim.


Similarly, if you want to register a product, submit a question to us, or inquire about our products, we must collect some personal information about you in order to answer your question or respond.


It is our intention to limit the personal information that we collect to that which is relevant and proportionate to the specific situation, such as in relation to warrantable repairs.


Sharing Your Information


We use the information you provide to us to address your request, process warrantable repair claims, and respond to your questions. We may share your personal information with our subsidiaries, joint ventures, affiliates, authorized distributors and other business partners, to the extent that they are assisting Cummins in fulfilling your request, for quality assurance or auditing purposes, or to otherwise help us ensure optimal customer service to you in relation to our products, services, and warranties. We do not share personal data provided to us through this website with third parties for their own separate use.


Cross-Border Transfers of Personal Information – E.U.-U.S. Privacy Shield Certification


Like most global organizations, Cummins transfers (shares) some of the personal data that it collects and processes with relevant affiliates (personnel) in other countries. The data privacy laws that apply to personal data differ from country to country, and do not always offer a consistent level of protection for the personal data that is transferred out of the country of origin. Nevertheless, Cummins takes steps to ensure that the personal data which is transferred to other countries is adequately protected at all times by the recipient, regardless of the country and the data protection requirements required by law in that location.



As part of the company's data transfer compliance practices, Cummins has certified to and complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Human Resource Personal Information transferred from the European Union, European Economic Area and the United Kingdom to the United States, in reliance on the Privacy Shield. Cummins has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. The Privacy Shield Principles are: Notice; Choice (Consent); Accountability for Onward Transfer; Security; Data Integrity and Purpose Limitation; Access; and Recourse, Enforcement and Liability. If there is any conflict between the terms of this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit the U.S. Department of Commerce's Privacy Shield website at: https://www.privacyshield.gov/list or , please see our Privacy Shield Notice . In relation to other data transfers, Cummins relies on other types of protections, such as use of the E.U. Standard Contractual clauses and intra-company agreements to ensure an adequate level of protection for the data. If you have questions about Cummins' cross-border transfers or believe that your information has been mismanaged, you can email us at law.department@cummins.com, or write to us at Cummins Inc., 500 Jackson Street, Columbus, Indiana USA 47201.


Cookies and Other Anonymous Web Tracking Techniques


Like most websites, we may also collect information online through "cookies", which are pieces of information stored directly on the computer you are using. Cookies can contain a variety of information, such as a simple count of how often you visit our site or information that allows customization of our site for your use. We use cookies to display information more effectively to you and to gather data about the usage of our site. You can always set your browser to refuse all cookies or to warn you when a cookie is sent to you. This will provide you with more control over the acceptance of cookies on your computer. However, it is possible that some portions of this website will not function properly or may perform more slowly if you choose to reject cookies.


Safeguarding Your Information


Cummins has put in place appropriate physical, electronic, and organizational measures that are designed to safeguard and secure the information we collect online through this website from loss, misuse, alteration, unauthorized access, or theft. This includes appropriate safeguards for customers making purchases through our sites, as well as those who enroll in our programs.


Our Commitment to Children's Privacy


This website is not intended to collect or maintain any information from children under the age of 13. If we learn that we collected any information from anyone under the age of 13, we will purge it immediately, except for responding to a question or inquiry on a one-time basis from the individual.


Right of Access, Correction, and Objection


We take reasonable steps to ensure that your personal information on file with us is accurate and up-to-date. In that regard, we invite you to contact us to update your information if it changes, such as your email address, so that you can continue to receive information from us that you have requested. Cummins also has processes in place to fulfill its obligations relating to the individual rights of access, correction and objection. Individuals who would like to exercise those rights should contact us by emailing us at law.department@cummins.com, or writing to us at Cummins Inc. Global Headquarters, 500 Jackson Street, Columbus, IN 47201.


Links to Other Websites


Our website may contain links to other websites that are not owned or operated by Cummins, including, for example, those that are operated by your dealer. You should carefully review the privacy policies and practices of other websites, as we cannot control and are not responsible for privacy policies or practices of third-party websites that are not ours.


Retention of Personal Data


Cummins retains personal information based on our legal and business needs, and then securely destroys the information.


Changes to This Privacy Policy


From time to time, such as in relation to changing legal obligations, it may be necessary to revise or update our Privacy Policy. We encourage you to review our Policy periodically so that you remain aware of our practices. We always use information in accordance with the privacy policy under which the information was collected.


Contact Us


If you have questions about Cummins' Privacy Procedures or practices or believe that your information has been mismanaged, you can contact us by emailing us at law.department@cummins.com, or writing to us at Cummins Inc. Global Headquarters, 500 Jackson Street, Columbus, IN 47201. Cummins has put in place a dispute resolution process for any privacy or security-related disputes, and does not retaliate against any individual who contacts us with a dispute that they believe to be legitimate. Individuals who believe that their dispute has not been resolved to their satisfaction by the company also have the right to file claims with the relevant oversight agencies for data protection.